# Lithic Status - Incident History

## Delays in Mastercard clearing and dispute data
**Jul 3, 2026 23:43 UTC**  
**Resolved** - Mastercard processing issues have been identified, resolved, and backlog processing is complete.  
**Jul 3, 2026 22:10 UTC**  
**Investigating** - Some customers are experiencing delays in receiving a subset of Mastercard clearing and dispute data. We are investigating the issue.

## Intermittent API Timeouts
**Jun 15, 2026 20:34 UTC**  
**Resolved** - This incident has been resolved.  
**Jun 15, 2026 19:13 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Jun 15, 2026 18:38 UTC**  
**Update** - We are currently implementing a fix. Please note, this will cause 1-5 minutes of downtime.  
**Jun 15, 2026 16:15 UTC**  
**Identified** - The issue has been identified and a fix is being implemented.  
**Jun 15, 2026 15:15 UTC**  
**Investigating** - Customers may experience elevated error rates and timeouts, including intermittent failures when provisioning cards and creating cards with dynamic card art or a QR code.

## API Partial Degradation
**Jun 6, 2026 04:00 UTC**  
**Resolved** - API partially degraded and timing out 9:55-10:10 UTC. Customers may have experienced elevated intermittent timeouts and errors.

## Delays in clearing events
**Jun 2, 2026 19:30 UTC**  
**Resolved** - Mastercard clearing files containing errors resulted in delayed processing of Mastercard clearings for 2026-06-02. As of 18:00 UTC all clearing events and associated Settlement API records were complete. Network Totals data was marked as complete at 19:25 UTC.  
**Jun 2, 2026 17:49 UTC**  
**Monitoring** - We are investigating an issue that is causing a delay in clearing events from Mastercard.

## Card Network Connectivity Disruption
**May 14, 2026 02:00 UTC**  
**Resolved** - Between 22:02–22:07 ET on May 13, authorization decisions were handled by card network stand-in processing rather than Lithic. Customers may have seen approvals or declines that differed from normal Lithic behavior during this window.

## Delay in Settlement Reporting
**May 1, 2026 23:41 UTC**  
**Resolved** - This incident has been resolved.  
**May 1, 2026 21:23 UTC**  
**Identified** - Visa is experiencing an incident affecting VisaNet Clearing and Settlement file delivery. This is causing delays in our Settlement Summary completion and Settlement API data. We are actively monitoring the situation and will update this page as we learn more.

## Transaction webhooks delayed for a subset of customers
**Apr 22, 2026 17:54 UTC**  
**Resolved** - This incident has been resolved.  
**Apr 22, 2026 16:52 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Apr 22, 2026 16:45 UTC**  
**Investigating** - We are currently investigating an issue causing increased latency in delivery of transaction webhooks for some customers. Authorization processing is unaffected.

## Digital Wallet Tokenization
**Apr 22, 2026 15:58 UTC**  
**Resolved** - This incident has been resolved.  
**Apr 22, 2026 15:34 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Apr 22, 2026 15:30 UTC**  
**Identified** - The issue has been identified and a fix is being implemented.  
**Apr 22, 2026 14:11 UTC**  
**Investigating** - We are investigating an issue that is preventing cards from being added to digital wallets.

## Sandbox Environment Degradation
**Apr 7, 2026 12:00 UTC**  
**Resolved** - We experienced an issue with our sandbox environment where card authorizations were failing and API requests were returning unexpected errors. Our engineering team identified the root cause and restored service.

## Delays with newly created cards
**Apr 2, 2026 02:08 UTC**  
**Resolved** - This incident has been resolved.  
**Apr 2, 2026 01:49 UTC**  
**Identified** - We've identified the issue and are seeing improvements in behavior across the network.  
**Apr 2, 2026 01:33 UTC**  
**Investigating** - We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.

## Tokenization & Digital Wallet Services Maintenance — Feb 25
**Feb 25, 2026 12:00 UTC**  
**Completed** - The scheduled maintenance has been completed.  
**Feb 25, 2026 11:00 UTC**  
**In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
**Feb 24, 2026 01:46 UTC**  
**Scheduled** - We will be performing infrastructure updates to improve the performance and reliability of our tokenization and digital wallet services. This work will require a brief maintenance window of approximately 25 minutes between 6:00 AM – 7:00 AM ET.

## Unexpected declines
**Feb 24, 2026 18:59 UTC**  
**Resolved** - This incident has been resolved.  
**Feb 24, 2026 17:17 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Feb 24, 2026 17:06 UTC**  
**Investigating** - We have identified an issue that is causing unexpected declines on some programs and are currently investigating.  
**Feb 24, 2026 16:30 UTC**  
**Monitoring** - Between 16:12 UTC and 16:21 UTC, some ACH transactions were unexpectedly declined. We are working to identify the root cause and scope of impact.

## Elevated errors from API
**Feb 22, 2026 18:11 UTC**  
**Resolved** - We observed elevated response errors from our public API between 16:18 UTC and 16:38 UTC. The issue has since been resolved. Transaction processing was not affected.

## Unexpected declines for newly created cards
**Feb 17, 2026 17:58 UTC**  
**Resolved** - We detected an issue that caused unexpected declines on cards that were created between Feb 17 17:05 UTC and Feb 17 17:53 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.  
**Feb 17, 2026 17:49 UTC**  
**Investigating** - We are currently experiencing an issue causing unexpected declines on some newly created cards. Our team is actively investigating. We will provide updates as more information becomes available.

## Newly provisioned cards unable to transact
**Nov 4, 2025 18:55 UTC**  
**Resolved** - The issue has been resolved and all cards are now able to transact.  
**Nov 4, 2025 18:50 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Nov 4, 2025 18:38 UTC**  
**Identified** - We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04.

## 3rd Party Vendor Impacts
**Oct 21, 2025 14:26 UTC**  
**Resolved** - This incident has been resolved.  
**Oct 21, 2025 11:38 UTC**  
**Monitoring** - API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.  
**Oct 21, 2025 00:03 UTC**  
**Update** - We are continuing to work on a fix for this issue.

## Delays in Transaction API Data
**Oct 8, 2025 03:01 UTC**  
**Resolved** - This incident has been resolved.  
**Oct 8, 2025 02:35 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Oct 8, 2025 01:39 UTC**  
**Identified** - The issue has been identified and a fix is being implemented.  
**Oct 8, 2025 01:00 UTC**  
**Investigating** - We are currently investigating an issue that may delay the return of transaction data.

## Increase in errors on AMEX tokenizations
**Oct 2, 2025 18:34 UTC**  
**Resolved** - This incident has been resolved.  
**Oct 2, 2025 17:33 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Oct 2, 2025 17:19 UTC**  
**Investigating** - We are currently experiencing elevated errors in AMEX tokenizations. This is causing tokenizations on AMEX to be declined.

## Unexpected Card Tokenization Declines
**Sep 10, 2025 19:10 UTC**  
**Resolved** - We have been made aware of an issue that caused unexpected card tokenization declines between 19:10 UTC and 20:30 UTC. During this time, cardholders were unable to add cards to digital wallets.

## Delays in outgoing webhooks
**Sep 5, 2025 15:56 UTC**  
**Resolved** - This incident has been resolved.  
**Sep 5, 2025 15:28 UTC**  
**Investigating** - We are currently investigating an issue that may be causing delays in outgoing webhooks.

## Delayed webhook delivery
**Aug 22, 2025 22:46 UTC**  
**Resolved** - This incident has been resolved.  
**Aug 22, 2025 22:26 UTC**  
**Monitoring** - A fix has been implemented and we are monitoring the results.  
**Aug 22, 2025 22:05 UTC**  
**Identified** - We are seeing slightly degraded/delayed Webhook delivery for some customers, but authorization processing is unaffected. We are investigating and working on remediating.