Lithic Status - Incident History

Delays in Mastercard clearing and dispute data

Jul 3, 2026 23:43 UTC
Resolved - Mastercard processing issues have been identified, resolved, and backlog processing is complete.
Jul 3, 2026 22:10 UTC
Investigating - Some customers are experiencing delays in receiving a subset of Mastercard clearing and dispute data. We are investigating the issue.

Intermittent API Timeouts

Jun 15, 2026 20:34 UTC
Resolved - This incident has been resolved.
Jun 15, 2026 19:13 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 15, 2026 18:38 UTC
Update - We are currently implementing a fix. Please note, this will cause 1-5 minutes of downtime.
Jun 15, 2026 16:15 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 15, 2026 15:15 UTC
Investigating - Customers may experience elevated error rates and timeouts, including intermittent failures when provisioning cards and creating cards with dynamic card art or a QR code.

API Partial Degradation

Jun 6, 2026 04:00 UTC
Resolved - API partially degraded and timing out 9:55-10:10 UTC. Customers may have experienced elevated intermittent timeouts and errors.

Delays in clearing events

Jun 2, 2026 19:30 UTC
Resolved - Mastercard clearing files containing errors resulted in delayed processing of Mastercard clearings for 2026-06-02. As of 18:00 UTC all clearing events and associated Settlement API records were complete. Network Totals data was marked as complete at 19:25 UTC.
Jun 2, 2026 17:49 UTC
Monitoring - We are investigating an issue that is causing a delay in clearing events from Mastercard.

Card Network Connectivity Disruption

May 14, 2026 02:00 UTC
Resolved - Between 22:02–22:07 ET on May 13, authorization decisions were handled by card network stand-in processing rather than Lithic. Customers may have seen approvals or declines that differed from normal Lithic behavior during this window.

Delay in Settlement Reporting

May 1, 2026 23:41 UTC
Resolved - This incident has been resolved.
May 1, 2026 21:23 UTC
Identified - Visa is experiencing an incident affecting VisaNet Clearing and Settlement file delivery. This is causing delays in our Settlement Summary completion and Settlement API data. We are actively monitoring the situation and will update this page as we learn more.

Transaction webhooks delayed for a subset of customers

Apr 22, 2026 17:54 UTC
Resolved - This incident has been resolved.
Apr 22, 2026 16:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 2026 16:45 UTC
Investigating - We are currently investigating an issue causing increased latency in delivery of transaction webhooks for some customers. Authorization processing is unaffected.

Digital Wallet Tokenization

Apr 22, 2026 15:58 UTC
Resolved - This incident has been resolved.
Apr 22, 2026 15:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 22, 2026 15:30 UTC
Identified - The issue has been identified and a fix is being implemented.
Apr 22, 2026 14:11 UTC
Investigating - We are investigating an issue that is preventing cards from being added to digital wallets.

Sandbox Environment Degradation

Apr 7, 2026 12:00 UTC
Resolved - We experienced an issue with our sandbox environment where card authorizations were failing and API requests were returning unexpected errors. Our engineering team identified the root cause and restored service.

Delays with newly created cards

Apr 2, 2026 02:08 UTC
Resolved - This incident has been resolved.
Apr 2, 2026 01:49 UTC
Identified - We've identified the issue and are seeing improvements in behavior across the network.
Apr 2, 2026 01:33 UTC
Investigating - We are investigating an issue that may cause unexpected declines in cards that were created in the last 30 minutes.

Tokenization & Digital Wallet Services Maintenance — Feb 25

Feb 25, 2026 12:00 UTC
Completed - The scheduled maintenance has been completed.
Feb 25, 2026 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 2026 01:46 UTC
Scheduled - We will be performing infrastructure updates to improve the performance and reliability of our tokenization and digital wallet services. This work will require a brief maintenance window of approximately 25 minutes between 6:00 AM – 7:00 AM ET.

Unexpected declines

Feb 24, 2026 18:59 UTC
Resolved - This incident has been resolved.
Feb 24, 2026 17:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 2026 17:06 UTC
Investigating - We have identified an issue that is causing unexpected declines on some programs and are currently investigating.
Feb 24, 2026 16:30 UTC
Monitoring - Between 16:12 UTC and 16:21 UTC, some ACH transactions were unexpectedly declined. We are working to identify the root cause and scope of impact.

Elevated errors from API

Feb 22, 2026 18:11 UTC
Resolved - We observed elevated response errors from our public API between 16:18 UTC and 16:38 UTC. The issue has since been resolved. Transaction processing was not affected.

Unexpected declines for newly created cards

Feb 17, 2026 17:58 UTC
Resolved - We detected an issue that caused unexpected declines on cards that were created between Feb 17 17:05 UTC and Feb 17 17:53 UTC. The issue has been since resolved, and cards created during that time can now transact as expected.
Feb 17, 2026 17:49 UTC
Investigating - We are currently experiencing an issue causing unexpected declines on some newly created cards. Our team is actively investigating. We will provide updates as more information becomes available.

Newly provisioned cards unable to transact

Nov 4, 2025 18:55 UTC
Resolved - The issue has been resolved and all cards are now able to transact.
Nov 4, 2025 18:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 4, 2025 18:38 UTC
Identified - We have identified an issue on our end causing newly provisioned cards to be unable to transact, beginning with cards created after 17:34 UTC 2025-11-04.

3rd Party Vendor Impacts

Oct 21, 2025 14:26 UTC
Resolved - This incident has been resolved.
Oct 21, 2025 11:38 UTC
Monitoring - API and Dashboard operations returned to normal functionality. We are still monitoring an issue where a small number of digital wallet tokenizations are being declined unexpectedly.
Oct 21, 2025 00:03 UTC
Update - We are continuing to work on a fix for this issue.

Delays in Transaction API Data

Oct 8, 2025 03:01 UTC
Resolved - This incident has been resolved.
Oct 8, 2025 02:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 2025 01:39 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 8, 2025 01:00 UTC
Investigating - We are currently investigating an issue that may delay the return of transaction data.

Increase in errors on AMEX tokenizations

Oct 2, 2025 18:34 UTC
Resolved - This incident has been resolved.
Oct 2, 2025 17:33 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 2025 17:19 UTC
Investigating - We are currently experiencing elevated errors in AMEX tokenizations. This is causing tokenizations on AMEX to be declined.

Unexpected Card Tokenization Declines

Sep 10, 2025 19:10 UTC
Resolved - We have been made aware of an issue that caused unexpected card tokenization declines between 19:10 UTC and 20:30 UTC. During this time, cardholders were unable to add cards to digital wallets.

Delays in outgoing webhooks

Sep 5, 2025 15:56 UTC
Resolved - This incident has been resolved.
Sep 5, 2025 15:28 UTC
Investigating - We are currently investigating an issue that may be causing delays in outgoing webhooks.

Delayed webhook delivery

Aug 22, 2025 22:46 UTC
Resolved - This incident has been resolved.
Aug 22, 2025 22:26 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 22, 2025 22:05 UTC
Identified - We are seeing slightly degraded/delayed Webhook delivery for some customers, but authorization processing is unaffected. We are investigating and working on remediating.