Vulnerability Disclosure Policy

Last updated
November 8, 2023

Introduction

Lithic welcomes feedback from security researchers and the general public to help improve our security. If you believe you have discovered a vulnerability, privacy issue, exposed data, or other security issues in any of our resources, we want to hear from you. This policy outlines steps for reporting vulnerabilities to us, what we expect, and what you can expect from us.

Systems in Scope

The most pertinent subdomains are:

• api.lithic.com
• demo.lithic.com
• sandbox.lithic.com

This policy applies to any digital resources owned, operated, or maintained by Lithic.

Out of Scope

Resources or other equipment not owned by parties participating in this policy.

Also, vulnerabilities of the following type are out of scope:

• Denial of Service (DoS) attacks against Lithic systems
• Phishing attacks of Lithic employees and customers
• Rate limiting or bruteforce issues on non-authentication endpoints
• Reports of spam
• Self-XSS
• Social Engineering of Lithic employees and customers
• Zero impact click-jacking

Vulnerabilities discovered or suspected in out-of-scope systems should be reported to the appropriate vendor or applicable authority.

Our Commitments

When working with us, according to this policy, you can expect us to:

• Respond to your report promptly, and work with you to understand and validate your report;
• Strive to keep you informed about the progress of a vulnerability as it is processed;
• Work to remediate discovered vulnerabilities in a timely manner, within our operational constraints; and
• Extend Safe Harbor for your vulnerability research that is related to this policy.

Our Expectations

In participating in our vulnerability disclosure program in good faith, we ask that you:

• Play by the rules, including following this policy and any other relevant agreements. If there is any inconsistency between this policy and any other applicable terms, the terms of this policy will prevail;
• Report any vulnerability you’ve discovered promptly;
• Avoid violating the privacy of others, disrupting our systems, destroying data, and/or harming user experience;
• Use only the Official Channels to discuss vulnerability information with us;
• Provide us a reasonable amount of time (at least 90 days from the initial report) to resolve the issue before you disclose it publicly;
• Perform testing only on in-scope systems, and respect systems and activities which are out-of-scope;
• If a vulnerability provides unintended access to data: Limit the amount of data you access to the minimum required for effectively demonstrating a Proof of Concept; and cease testing and submit a report immediately if you encounter any user data during testing, such as Personally Identifiable Information (PII), Personal Healthcare Information (PHI), payment card data, or proprietary information;
• You should only interact with test accounts you own or with explicit permission from the account holder; and
• Do not engage in extortion.

Submission Expectations

Provide a well-written description of the vulnerability including:

• Detailed instructions on how to replicate the vulnerability;
• Description of impact to systems and/or users.

Official Channels

Please report security issues via vdp@lithic.com, providing all relevant information. The more details you provide, the easier it will be for us to triage and fix the issue.

Safe Harbor

We consider vulnerability research conducted in accordance with this policy to be:

• Authorized concerning any applicable anti-hacking laws, and we will not initiate or support legal action against you for accidental, good-faith violations of this policy;
• Authorized concerning any relevant anti-circumvention laws, and we will not bring a claim against you for circumvention of technology controls;
• Exempt from restrictions in our Terms of Service (TOS) and/or Acceptable Usage Policy (AUP) that would interfere with conducting security research, and we waive those restrictions on a limited basis; and
• Lawful, helpful to the overall security of the Internet, and conducted in good faith.

You are expected, as always, to comply with all applicable laws. If legal action is initiated by a third party against you and you have complied with this policy, we will take steps to make it known that your actions were conducted in compliance with this policy.

If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please submit a report through one of our Official Channels before going any further.

Note that the Safe Harbor applies only to legal claims under the control of the organization participating in this policy, and that the policy does not bind independent third parties.