Case

Fields

case_token

• uuid (required): Globally unique identifier for the case.

200 Case Object

• A transaction monitoring case

Token

• uuid (required): Globally unique identifier for the case.

Title

• string | null (required): Short, human-readable summary of the case.

Status

• string (enum, required): Status of a case as it progresses through the review workflow:
  • OPEN: The case has been created and is still collecting matching transactions.
  • ASSIGNED: An analyst has been assigned and transaction collection has stopped.
  • IN_REVIEW: The case is actively being investigated.
  • ESCALATED: The case has been reviewed and requires additional oversight.
  • RESOLVED: A determination has been made and a resolution recorded.
  • CLOSED: The case is finalized.

Queue Token

• uuid (required): Token of the queue the case belongs to.

Priority

• string (enum, required): Priority level of a case, controlling queue ordering and SLA urgency.
  • LOW
  • MEDIUM
  • HIGH
  • CRITICAL

Assignee

• string | null (required): Identifier of the user the case is currently assigned to.

Rule Token

• uuid | null (required): Token of the transaction monitoring rule that triggered the case.

Resolution

• nullResolution Outcome (required): Outcome recorded when the case was resolved.

Resolution Notes

• string | null (required): Free-form notes describing the resolution.

SLA Deadline

• date-time | null (required): Deadline by which the case is expected to be resolved.

Tags

• object (required): Arbitrary key-value metadata associated with the case. Has additional fields.

Created

• date-time (required): Date and time at which the case was created.

Updated

• date-time (required): Date and time at which the case was last updated.

Resolved

• date-time | null (required): Date and time at which the case was resolved.

Collection Stopped

• date-time | null (required): Date and time at which transaction collection stopped for the case.

Entity

• nullCase Entity (required): The entity the case is associated with.

Pending Transactions

• boolean (required): Whether the case still has transaction scopes pending resolution.

Sample Response

{
  "token": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "title": "string",
  "status": "OPEN",
  "queue_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "priority": "LOW",
  "assignee": "string",
  "rule_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "resolution": "CONFIRMED_FRAUD",
  "resolution_notes": "string",
  "sla_deadline": "2026-07-18T00:25:52.868Z",
  "tags": {
    "additionalProp": "string"
  },
  "created": "2026-07-18T00:25:52.868Z",
  "updated": "2026-07-18T00:25:52.868Z",
  "resolved": "2026-07-18T00:25:52.868Z",
  "collection_stopped": "2026-07-18T00:25:52.868Z",
  "entity": {
    "entity_type": "CARD",
    "entity_token": "3fa85f64-5717-4562-b3fc-2c963f66afa6"
  },
  "pending_transactions": true
}